Technology and the Working Environment

The Life Science and similar industries present a unique mix of prospecting challenges. Navigating through large organisations to find the relevant people to engage, the recognition that buying processes are long and complex are factors that Voicentric understand well and where our technology platforms have been designed to deliver most for clients.

Data Management

Clients will often provide data sources for us to use. We can supplement these thrugh a mix of desk based research, or the judicious use of publically available data which Voicentric has collected over many years of intimacy in the scientific sector. Data often derives from multiple sources and comes in a myriad of formats. Voicentric is skilled at quickly normalising this data, de-duping, cleansing and validating it, making it fit-for-purpose.

Staff

Employees work in a comfortable environment with generous and ergonomically designed workstation furniture and electronics. Each workstation is internet-connected via high speed SDSL broadband. In addition, depending on the geography of the maket, calls may be recorded so that the Advisor can re-listen to any call off-line to ensure they have correctly and accurately captured all the relevant data. This is particularly important when dealing with complex subject matter, or with people who, for reasons of heavy accents or poor line connections, can be difficult to understand.

Management

The Voicentric Management Team has easy visibility to all call activity. We can see all incoming and outgoing calls as they happen. Managers can remotely call monitor and also use call management systems to ensure that the quality standards of the programme are met.

Reporting to Clients

As a client you have quick and easy access to key programme data. Voicentric can generate activity reports at any time of day to keep you up to date with the latest results on your programme. Where clients choose to use the Voicentric research service, datasets are clearly 'tagged' in order to provide powerful comparison reports between different data-set sources. In addition, we can send you call recordings so that you can hear the real calls being made on your behalf, and hear for yourself how customers are responding to the programme.