Technology and the Working Environment

Voicentric has the infrastructure necessary to ensure that customer programmes have every chance of success.

Staff

Employees work in a comfortable environment with generous and ergonomically designed workstation furniture and electronics. Each workstation is internet-connected via high speed SDSL broadband. In addition all calls are recorded so that the Advisor can re-listen to any call after the event to ensure they have correctly and accurately captured all the relevant data. This is particularly important when dealing with complex subject matter, or with people who, for reasons of heavy accents or poor line connections, can be difficult to understand.

Management

The Voicentric Management Team has easy visibility to all call activity. We can see all incoming and outgoing calls as they happen. Managers can remotely call monitor and also use the call recording system to ensure that the quality standards of the programme are met.

Clients

As a client you have quick and easy access to key programme data. Voicentric can generate activity reports at any time of day to keep you up to date with the latest results on your programme. In addition we can send you call recordings so that you can hear the real calls being made on your behalf, and hear for yourself how customers are responding to the programme.