Technology and the Working Environment
The Life Science and similar industries present a unique mix of prospecting challenges. Navigating through large organisations to find the relevant people to engage, the recognition that buying processes are long and complex are factors that Voicentric understand well and where our technology platforms have been designed to deliver most for clients.
Clients will often provide data sources for us to use. We can supplement these thrugh a mix of desk based research, or the judicious use of publically available data which Voicentric has collected over many years of intimacy in the scientific sector. Data often derives from multiple sources and comes in a myriad of formats. Voicentric is skilled at quickly normalising this data, de-duping, cleansing and validating it, making it fit-for-purpose.
Employees work in a comfortable environment with generous and ergonomically
designed workstation furniture and electronics. Each workstation is internet-connected
via high speed SDSL broadband. In addition, depending on the geography of the maket, calls may be recorded so that the
Advisor can re-listen to any call off-line to ensure they have correctly
and accurately captured all the relevant data. This is particularly important
when dealing with complex subject matter, or with people who, for reasons of
heavy accents or poor line connections, can be difficult to understand.
The Voicentric Management Team has easy visibility to all call activity. We
can see all incoming and outgoing calls as they happen. Managers can remotely
call monitor and also use call management systems to ensure that the quality
standards of the programme are met.
Reporting to Clients
As a client you have quick and easy access to key programme data. Voicentric
can generate activity reports at any time of day to keep you up to date with
the latest results on your programme. Where clients choose to use the Voicentric research service, datasets are clearly 'tagged' in order to provide powerful comparison reports between different data-set sources. In addition, we can send you call recordings
so that you can hear the real calls being made on your behalf, and hear for
yourself how customers are responding to the programme.